1.800.663.2872
Online Check-In
- Passengers
- Add Ons
- Payment
- Boarding Pass
- Finish
Online check-in is available between 24 hours and 1 hour prior to scheduled departure times. During online check-in you can prepay for checked baggage and obtain an electronic boarding pass.
As per Transport Canada requirements, all passengers are required to have a removable face covering or non-medical mask to cover their mouth and nose for use through the airport and in-flight to prevent the inadvertent spread of COVID-19 through respiratory droplets. To learn more click here.
Customers are required to undergo a health check by answering questions related to COVID-19 symptoms. These questions will be asked during the online check-in process or at the check-in counter for customers who do not check-in online. To learn more click here.
At this time online check-in is not available for:
- Passengers who require special assistance
- Unaccompanied minors
- Passengers traveling on Express Tickets or Medical Fares
- Passengers traveling with pets either in the cabin or checked-in
- Passengers traveling with a service animal
- Passengers traveling on BCAA or ISIC Student discount (as member ID must be shown at check-in)
Should you require assistance to check-in for your flight, please arrive at the airport early enough to be checked-in 60 minutes prior to the scheduled departure time of you flight. Please note that we cannot check-in customers in via our call centre.
If you are traveling with checked baggage we recommend that you drop off your checked baggage 60 minutes prior to your scheduled departure time with one of our agents at our check-in counters. We are unable to accept checked baggage that is dropped off 40 minutes or less prior to your scheduled departure time.
